Privacy Policy

1. Information We Collect

Information You Provide Directly

• Name
• Email address
• Phone number
• Property address
• Any other information you submit through forms on the site

Information Collected Automatically

• Device type, browser type, and operating system
• IP address
• Cookies and similar tracking technologies
• Pages visited, time spent, and referring URLs

2. How We Use Your Information

• Performing ADU eligibility assessments for your property
• Connecting you with contractors, investors, or renters when you request it
• Scheduling and facilitating consultations
• Sending transactional and, where you have opted in, marketing communications
• Improving the platform, features, and user experience
• Complying with legal obligations

3. How We Share Your Information

• Contractors & Service Professionals: When you request a connection to a contractor, architect, or other professional, we share relevant contact and property information with them.
• Service Providers: We use third-party services such as Stripe (payment processing) and Resend (email delivery) that may process your data on our behalf.
• Legal Compliance: We may disclose information when required by law, subpoena, or government request.

We do NOT sell your personal information to third parties.

4. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information

To exercise any of these rights, contact us at privacy@nycadu.com. We will respond to all requests within 30 days.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit using TLS 1.2 or higher, role-based access controls, and security practices consistent with the New York SHIELD Act (N.Y. Gen. Bus. Law § 899-bb).

6. Data Retention

• Active accounts: Duration of account plus 3 years
• Consultation records: 7 years
• Marketing preferences: Until you opt out
• Server logs: 90 days

7. Data Breach Notification

In the event of a data breach involving your private information, we will notify affected individuals and the appropriate authorities in accordance with the New York SHIELD Act (N.Y. Gen. Bus. Law § 899-aa).

8. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: privacy@nycadu.com